Privacy Policy

1. Introduction

Polo Tutors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tutoring services and website.

2. Information We Collect

Personal Information

• Parent/Guardian name, email address, and phone number
• Student name, age, grade level, and curriculum
• Learning goals, subject preferences, and special requirements
• Preferred scheduling and delivery mode (online/in-home)

Tutor Information

• Full name, email address, and phone number
• Qualifications, certifications, and teaching experience
• Curriculum specializations and subject expertise
• Availability schedule and blocked dates

3. How We Use Your Information

We use the information we collect to:

• Match students with qualified tutors based on their academic needs
• Create and deliver personalized learning plans
• Communicate with parents and tutors about schedules and sessions
• Process payments and maintain financial records
• Improve our services and user experience
• Send administrative communications and service updates

4. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information with:

• Matched Tutors: We share student information with assigned tutors to facilitate tutoring services
• Payment Processors: To process M-Pesa and other payment transactions
• Legal Requirements:When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you request deletion of your account, we will remove or anonymize your personal data within 30 days.

7. Your Rights

Under Kenya's Data Protection Act, 2019, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to processing of your data
• Lodge a complaint with the Office of the Data Protection Commissioner

8. Children's Privacy

Our services are designed for students of all ages. We collect student information only with parental consent and use it solely for educational purposes. Parents have the right to review, modify, or delete their child's information at any time.

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience and analyze website usage. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: